REFUND POLICY

25% Cancellation Fee:

CapsCompanyUK reserves the right to deduct a 25% cancellation fee if a design project is cancelled and a refund is requested within 24hours of placing order.

Refund Processing:

Refunds, when approved, will be processed to the original payment method (e.g., if paid via credit card, the refund will be issued to the same card). Processing times may vary depending on your bank or credit card provider.

No Returns on Customised Goods:

Since all printed goods are customised to your specifications, they cannot be returned or reused by others. However, if a manufacturing defect is found, we will assist in resolving the issue.

Error by CapsCompanyUK:

If an error occurs due to pricing, material, finishing, turnaround time, or any other issue caused by CapsCompanyUK, we reserve the right to cancel the order and issue a full refund.

No Refund for Miscommunication:

Any miscommunication from the customer during the quoting or estimation process does not qualify the order for cancellation or a refund.

Changes to Orders:

Any changes made to an order will be treated as a new order and will not qualify as a reprint.

Defective or Damaged Products:

You may request a refund if you receive a defective, damaged, or significantly different product from the approved design.

Late Delivery:

If your order is not delivered on time due to our fault, you may qualify for a refund.

Refund Request Timeframe:

All refund requests must be submitted within 7 days of receiving your order to ensure prompt resolution and maintain our high customer service standards.

For any queries, please contact us at +44 203 332 0848 or email info@capscompany.co.uk.